# Katalon True Platform **URL:** https://forum.katalon.com/c/katalon-true-platform/124.md [Latest](https://forum.katalon.com/latest.md) · [Categories](https://forum.katalon.com/categories.md) · [Tags](https://forum.katalon.com/tags.md) --- ## [About the Katalon True category](https://forum.katalon.com/t/about-the-katalon-true-category/193323)
**Author:** [@nghi.phan](https://forum.katalon.com/u/nghi.phan)\ **Replies:** 1\ **Last updated:** [August 18, 2026, 7:49am UTC](https://forum.katalon.com/t/about-the-katalon-true-category/193323 "2026-08-18T07:49:10Z")
Dear Community, Everything about True Platform goes here: setup questions, bugs, feature requests, … --- ## [True Platform: “Report Defect \> Create new defect” fails with Jira (400 on issue type metadata; “Issue type is not configured for defects”)](https://forum.katalon.com/t/true-platform-report-defect-create-new-defect-fails-with-jira-400-on-issue-type-metadata-issue-type-is-not-configured-for-defects/194997)
**Author:** [@qurzunta.kaab](https://forum.katalon.com/u/qurzunta.kaab)\ **Replies:** 4\ **Last updated:** [November 1, 2026, 10:44am UTC](https://forum.katalon.com/t/true-platform-report-defect-create-new-defect-fails-with-jira-400-on-issue-type-metadata-issue-type-is-not-configured-for-defects/194997 "2026-11-01T10:44:16Z")
Environment: Katalon True Platform (beta), instance true-platform-beta-4.katalon.io, project AutoGen… --- ## [True AI Tester Certification Progress Stuck at 90%](https://forum.katalon.com/t/true-ai-tester-certification-progress-stuck-at-90/194895)
**Author:** [@e41230243](https://forum.katalon.com/u/e41230243)\ **Replies:** 4\ **Last updated:** [November 1, 2026, 4:04am UTC](https://forum.katalon.com/t/true-ai-tester-certification-progress-stuck-at-90/194895 "2026-11-01T04:04:31Z")
Hello Katalon Community, I’m currently working toward the True AI Tester certification, but my prog… --- ## [Auto-create Tests in Xray via Katalon TestOps/True Platform without manual ID mapping?](https://forum.katalon.com/t/auto-create-tests-in-xray-via-katalon-testops-true-platform-without-manual-id-mapping/194958)
**Author:** [@ramiromarcos](https://forum.katalon.com/u/ramiromarcos)\ **Replies:** 1\ **Last updated:** [October 30, 2026, 4:47am UTC](https://forum.katalon.com/t/auto-create-tests-in-xray-via-katalon-testops-true-platform-without-manual-id-mapping/194958 "2026-10-30T04:47:38Z")
Hi everyone, I’m currently setting up the Katalon integration with Xray through Katalon TestOps (Tr… --- ## [True Manual onboarding: organize, run and track your tests in your first week](https://forum.katalon.com/t/true-manual-onboarding-organize-run-and-track-your-tests-in-your-first-week/194901)
**Author:** [@nghi.phan](https://forum.katalon.com/u/nghi.phan)\ **Replies:** 0\ **Last updated:** [October 28, 2026, 9:42am UTC](https://forum.katalon.com/t/true-manual-onboarding-organize-run-and-track-your-tests-in-your-first-week/194901 "2026-10-28T09:42:21Z")
Katalon True Manual · 5-minute guide Manual tests that stay organized, with results your whole … --- ## [True AI Tester Certification Progress Stuck at 90%](https://forum.katalon.com/t/true-ai-tester-certification-progress-stuck-at-90/194896)
**Author:** [@e41230243](https://forum.katalon.com/u/e41230243)\ **Replies:** 1\ **Last updated:** [October 28, 2026, 4:02am UTC](https://forum.katalon.com/t/true-ai-tester-certification-progress-stuck-at-90/194896 "2026-10-28T04:02:21Z")
Hello Katalon Community, I’m currently working toward the True AI Tester certification, but my prog… --- ## [True Automation onboarding: build, run and see results in your first week](https://forum.katalon.com/t/true-automation-onboarding-build-run-and-see-results-in-your-first-week/194731)
**Author:** [@nghi.phan](https://forum.katalon.com/u/nghi.phan)\ **Replies:** 2\ **Last updated:** [October 22, 2026, 2:45am UTC](https://forum.katalon.com/t/true-automation-onboarding-build-run-and-see-results-in-your-first-week/194731 "2026-10-22T02:45:46Z")
Katalon True Automation · 5-minute guide Automated tests that run on their own, with results yo… --- ## [Welcome to Katalon True Platform: All Your Testing, One Unified Experience](https://forum.katalon.com/t/welcome-to-katalon-true-platform-all-your-testing-one-unified-experience/194311)
**Author:** [@Elly\_Tran](https://forum.katalon.com/u/Elly_Tran)\ **Replies:** 0\ **Last updated:** [April 7, 2026, 6:30am UTC](https://forum.katalon.com/t/welcome-to-katalon-true-platform-all-your-testing-one-unified-experience/194311 "2026-04-07T06:30:03Z")
Hi community members, :waving\_hand: @trust\_level\_2 We’re excited to let you kno… --- ## [What would you need to trust Jev with failure triage?](https://forum.katalon.com/t/what-would-you-need-to-trust-jev-with-failure-triage/194263)
**Author:** [@Joe.S](https://forum.katalon.com/u/Joe.S)\ **Replies:** 3\ **Last updated:** [October 1, 2026, 3:59am UTC](https://forum.katalon.com/t/what-would-you-need-to-trust-jev-with-failure-triage/194263 "2026-10-01T03:59:50Z")
Hi everyone, Jev from TypeSafe AI went into early access on September 15. It doesn’t write text. It… --- ## [If Professional plan support KRE?](https://forum.katalon.com/t/if-professional-plan-support-kre/194094)
**Author:** [@marco.leung](https://forum.katalon.com/u/marco.leung)\ **Replies:** 6\ **Last updated:** [September 23, 2026, 4:16am UTC](https://forum.katalon.com/t/if-professional-plan-support-kre/194094 "2026-09-23T04:16:11Z")
If I want to use CLI to trigger tests, I need to bug KRE but I don’t know which studio plan should I… --- ## [Katalon True Platform: what it is and what it includes](https://forum.katalon.com/t/katalon-true-platform-what-it-is-and-what-it-includes/194013)
**Author:** [@nghi.phan](https://forum.katalon.com/u/nghi.phan)\ **Replies:** 1\ **Last updated:** [September 21, 2026, 3:50pm UTC](https://forum.katalon.com/t/katalon-true-platform-what-it-is-and-what-it-includes/194013 "2026-09-21T15:50:24Z")
Katalon True Platform is Katalon’s quality engineering platform. It covers test planning, authoring,… --- ## [\[Bug / Glitch\] \[True Platform\] My account suddenly reverted to the old "Katalon Testops" UI while previously already "upgraded" to the new UI](https://forum.katalon.com/t/bug-glitch-true-platform-my-account-suddenly-reverted-to-the-old-katalon-testops-ui-while-previously-already-upgraded-to-the-new-ui/194014)
**Author:** [@farizagati](https://forum.katalon.com/u/farizagati)\ **Replies:** 2\ **Last updated:** [September 18, 2026, 10:45am UTC](https://forum.katalon.com/t/bug-glitch-true-platform-my-account-suddenly-reverted-to-the-old-katalon-testops-ui-while-previously-already-upgraded-to-the-new-ui/194014 "2026-09-18T10:45:28Z")
Hi guys, I need help over here. My account suddenly got reverted to the old Katalon Testops UI. I … --- ## [📌 Katalon True Platform FAQ — Yes, your questions are valid](https://forum.katalon.com/t/katalon-true-platform-faq-yes-your-questions-are-valid/189746)
**Author:** [@Elly\_Tran](https://forum.katalon.com/u/Elly_Tran)\ **Replies:** 0\ **Last updated:** [April 7, 2026, 6:30am UTC](https://forum.katalon.com/t/katalon-true-platform-faq-yes-your-questions-are-valid/189746 "2026-04-07T06:30:03Z")
Hey community members, :hibiscus: Have you tried our new True? New platform drops → questions st… --- ## [Unable to download the Test Run Analysis reports for custom views](https://forum.katalon.com/t/unable-to-download-the-test-run-analysis-reports-for-custom-views/186593)
**Author:** [@akshay\_sartabe](https://forum.katalon.com/u/akshay_sartabe)\ **Replies:** 13\ **Last updated:** [March 4, 2026, 3:04am UTC](https://forum.katalon.com/t/unable-to-download-the-test-run-analysis-reports-for-custom-views/186593 "2026-03-04T03:04:11Z")
I’m using the new Katalon TestOps. So I created a custom/personal view within the Report - Test Run… --- ## [How important are visualizations in reports and presentations for you and your stakeholders? Check out the "custom chart" creation video here](https://forum.katalon.com/t/how-important-are-visualizations-in-reports-and-presentations-for-you-and-your-stakeholders-check-out-the-custom-chart-creation-video-here/186766)
**Author:** [@ajith.kp](https://forum.katalon.com/u/ajith.kp)\ **Replies:** 2\ **Last updated:** [December 24, 2025, 4:02am UTC](https://forum.katalon.com/t/how-important-are-visualizations-in-reports-and-presentations-for-you-and-your-stakeholders-check-out-the-custom-chart-creation-video-here/186766 "2025-12-24T04:02:33Z")
--- ## [Launcher status after execution process completed: Terminated](https://forum.katalon.com/t/launcher-status-after-execution-process-completed-terminated/94350)
**Author:** [@kcueto](https://forum.katalon.com/u/kcueto)\ **Replies:** 18\ **Last updated:** [September 18, 2025, 2:58am UTC](https://forum.katalon.com/t/launcher-status-after-execution-process-completed-terminated/94350 "2025-09-18T02:58:38Z")
Hi everyone, I’m trying to run a test with KRE 8.6.6 for Window-64 in which I don’t even need to op… --- ## [Error when running from command line: java.lang.NoSuchMethodError: 'org.apache.pdfbox.io.RandomAccessStreamCache$StreamCacheCreateFunction](https://forum.katalon.com/t/error-when-running-from-command-line-java-lang-nosuchmethoderror-org-apache-pdfbox-io-randomaccessstreamcache-streamcachecreatefunction/178922)
**Author:** [@p.bos](https://forum.katalon.com/u/p.bos)\ **Replies:** 1\ **Last updated:** [July 22, 2025, 1:12pm UTC](https://forum.katalon.com/t/error-when-running-from-command-line-java-lang-nosuchmethoderror-org-apache-pdfbox-io-randomaccessstreamcache-streamcachecreatefunction/178922 "2025-07-22T13:12:15Z")
I just updated katalon studio (and katalon runtime engine) to version 10.2.4. Some of my testcases … --- ## [RE impossible to execute collections suites tests](https://forum.katalon.com/t/re-impossible-to-execute-collections-suites-tests/178616)
**Author:** [@dimitri.ouen](https://forum.katalon.com/u/dimitri.ouen)\ **Replies:** 5\ **Last updated:** [July 20, 2025, 9:14am UTC](https://forum.katalon.com/t/re-impossible-to-execute-collections-suites-tests/178616 "2025-07-20T09:14:50Z")
Hello! I could really use a little help, because we’re stuck here. I’m running my Katalon tests vi… --- ## [How to Delete Visual Baseline Collections in Katalon TestOps](https://forum.katalon.com/t/how-to-delete-visual-baseline-collections-in-katalon-testops/178572)
**Author:** [@maryo.sina](https://forum.katalon.com/u/maryo.sina)\ **Replies:** 2\ **Last updated:** [July 18, 2025, 1:53am UTC](https://forum.katalon.com/t/how-to-delete-visual-baseline-collections-in-katalon-testops/178572 "2025-07-18T01:53:11Z")
Hi Katalon Team/Community, I’m trying to delete old/unused Visual Baseline Collections in Katalon T… --- ## [Katalon TestOps throws access denied and not able navigate to projects](https://forum.katalon.com/t/katalon-testops-throws-access-denied-and-not-able-navigate-to-projects/174740)
**Author:** [@vasanthi.jayakumar](https://forum.katalon.com/u/vasanthi.jayakumar)\ **Replies:** 15\ **Last updated:** [June 24, 2025, 9:24am UTC](https://forum.katalon.com/t/katalon-testops-throws-access-denied-and-not-able-navigate-to-projects/174740 "2025-06-24T09:24:44Z")
Hi …After I login to the Katalon Testops..it throw access denied after login and no projects display… --- ## [Does KRE License enough to do scripting Katalon studio and testops integration](https://forum.katalon.com/t/does-kre-license-enough-to-do-scripting-katalon-studio-and-testops-integration/175061)
**Author:** [@vasanthi.j](https://forum.katalon.com/u/vasanthi.j)\ **Replies:** 9\ **Last updated:** [June 4, 2025, 7:11am UTC](https://forum.katalon.com/t/does-kre-license-enough-to-do-scripting-katalon-studio-and-testops-integration/175061 "2025-06-04T07:11:30Z")
Hi, we have KSE and KRE floating license. One month back KSE License got expired. But still I’m ab… --- ## [KRE 9.x Terminates Immediately Without Running Tests on Windows Server 2019 EC2 (When Scheduled via TestOps)](https://forum.katalon.com/t/kre-9-x-terminates-immediately-without-running-tests-on-windows-server-2019-ec2-when-scheduled-via-testops/174574)
**Author:** [@hamza.k](https://forum.katalon.com/u/hamza.k)\ **Replies:** 5\ **Last updated:** [May 28, 2025, 6:17am UTC](https://forum.katalon.com/t/kre-9-x-terminates-immediately-without-running-tests-on-windows-server-2019-ec2-when-scheduled-via-testops/174574 "2025-05-28T06:17:30Z")
Hi Community, I’m encountering an issue where Katalon Runtime Engine (KRE) 9.x terminates without e… --- ## [Is there a way to zoom in on the comparison images for Visual Testing?](https://forum.katalon.com/t/is-there-a-way-to-zoom-in-on-the-comparison-images-for-visual-testing/174225)
**Author:** [@niranjana.n](https://forum.katalon.com/u/niranjana.n)\ **Replies:** 10\ **Last updated:** [May 23, 2025, 4:35am UTC](https://forum.katalon.com/t/is-there-a-way-to-zoom-in-on-the-comparison-images-for-visual-testing/174225 "2025-05-23T04:35:24Z")
I can see the differences highlighted but I cannot zoom in directly on the side-by-side comparison t… --- ## [Katalon agent don't download the latest version of KRE](https://forum.katalon.com/t/katalon-agent-dont-download-the-latest-version-of-kre/173995)
**Author:** [@braynaud](https://forum.katalon.com/u/braynaud)\ **Replies:** 4\ **Last updated:** [May 20, 2025, 4:04am UTC](https://forum.katalon.com/t/katalon-agent-dont-download-the-latest-version-of-kre/173995 "2025-05-20T04:04:46Z")
Hi guys, We are using Katalon Runtime Engine (on a VM) with TestOps & GIT. Recently, i added a new… --- ## [How do i schedule and run in Katalon KRE Commandline..is that possible](https://forum.katalon.com/t/how-do-i-schedule-and-run-in-katalon-kre-commandline-is-that-possible/170252)
**Author:** [@vasanthi.jayakumar](https://forum.katalon.com/u/vasanthi.jayakumar)\ **Replies:** 15\ **Last updated:** [April 4, 2025, 3:09am UTC](https://forum.katalon.com/t/how-do-i-schedule-and-run-in-katalon-kre-commandline-is-that-possible/170252 "2025-04-04T03:09:22Z")
How do i schedule and run in Katalon KRE Commandline..is that possible ? If so how do i do it.. we… --- ## [KRE command line parallel headless mode execution not working](https://forum.katalon.com/t/kre-command-line-parallel-headless-mode-execution-not-working/169107)
**Author:** [@vasanthi.jayakumar](https://forum.katalon.com/u/vasanthi.jayakumar)\ **Replies:** 19\ **Last updated:** [April 2, 2025, 9:52pm UTC](https://forum.katalon.com/t/kre-command-line-parallel-headless-mode-execution-not-working/169107 "2025-04-02T21:52:17Z")
QI want to run test suite collection with parallel chrome headless mode in KRE command line but it s… --- ## [Need help with Testops Environment Variable](https://forum.katalon.com/t/need-help-with-testops-environment-variable/163146)
**Author:** [@katalonx](https://forum.katalon.com/u/katalonx)\ **Replies:** 3\ **Last updated:** [March 31, 2025, 3:40am UTC](https://forum.katalon.com/t/need-help-with-testops-environment-variable/163146 "2025-03-31T03:40:16Z")
Hello, I’m currently working on a testops project and customizing the result to be sent to MS Teams. … --- ## [Use of Test Case Tags during Execution](https://forum.katalon.com/t/use-of-test-case-tags-during-execution/159059)
**Author:** [@zahid.asim](https://forum.katalon.com/u/zahid.asim)\ **Replies:** 3\ **Last updated:** [March 7, 2025, 5:16am UTC](https://forum.katalon.com/t/use-of-test-case-tags-during-execution/159059 "2025-03-07T05:16:47Z")
Hi, We can define a tag for a test case and based on that tag, we can filter and execute those test… --- ## [Caught: java.lang.ClassFormatError: Illegal method name "com.kms.katalon.keyword.excel.ExcelKeywords.createExcelFile" in class CustomKeywords](https://forum.katalon.com/t/caught-java-lang-classformaterror-illegal-method-name-com-kms-katalon-keyword-excel-excelkeywords-createexcelfile-in-class-customkeywords/115607)
**Author:** [@tamas.horvath.8](https://forum.katalon.com/u/tamas.horvath.8)\ **Replies:** 3\ **Last updated:** [February 13, 2025, 2:35am UTC](https://forum.katalon.com/t/caught-java-lang-classformaterror-illegal-method-name-com-kms-katalon-keyword-excel-excelkeywords-createexcelfile-in-class-customkeywords/115607 "2025-02-13T02:35:31Z")
Hy, I’m using Katalon 9 and KRE 9. I get this message every time when I use KRE, and when i start an… --- ## [Screen freezes on Execution tab on Katalon Testops](https://forum.katalon.com/t/screen-freezes-on-execution-tab-on-katalon-testops/163850)
**Author:** [@tahaj97885](https://forum.katalon.com/u/tahaj97885)\ **Replies:** 1\ **Last updated:** [February 4, 2025, 8:47am UTC](https://forum.katalon.com/t/screen-freezes-on-execution-tab-on-katalon-testops/163850 "2025-02-04T08:47:33Z")
Hi folks, somehow after some random clicks my screen freezes always on Execution tab on Katalon tes… [Next page](https://forum.katalon.com/c/katalon-true-platform/124.md?page=1)