My test is BROKEN! NOTHING WORKS! HELP ME! Relax. We get it. We really do. There are some pretty smart and clever people on this forum, but you must realize, they are not magicians or wizards or gods. They cannot see your code, they can’t see your errors and they don’t even know what your AUT is…

Voted on this. Just to add, that every problem description should be precise so that we can asses the problem with ease. :slight_smile:

I’ve had so many chances to link to this topic that you’d almost think the majority of Katalon users work in QA or something…

Well, yeah. The topic is comprehensive :slight_smile:

I just wanna add another point. Often times errors have been encountered and resolved, so I would add an elaboration on @Russ_Thomas ’s point 6 : When there’s an error in the console log, try to look for the text Caused by: some reasons and copy and paste that text in the forum’s search bar, try …

Thanks, Thanh! Actually that’s exactly why I visited this topic to add this information. Most of (or maybe all) Katalon exceptions are internal StepFailedException, which does not say much. Please, always share full exception text, it is much more helpful than only first few rows.

@Russ_Thomas as the author of the current please amend it with: We are here from the comunity side. We are doing this for fun and during our free time. We are not paid. Any issues related to the paid version should be preferable passed to the Katalon staff, this is why you pay some money. Than…

[image] superfatcatmeow: they just ask me for the bug information. Have you replied any information to them?

Which channel did you raise your concern to?

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