I’m unable to login KS Tool getting “please make sure your credentials are valid” error with correct credentials. Same details I’m able to login with Katalon testops in web. Kindly check.

Hi @selva.nagarajan ! Welcome in the Katalon Community, Please reset password and try again

Activation collection is failed java.lang.IllegalArgumentException: TestOps Plan is blank. at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:465) at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:402…

Hi @Elly_Tran , Any thoughts regarding this issue?

Hi, Thank you for letting me know. Please refer to this: Error "Please make sure your credentials are valid."

@selva.nagarajan Please confirm if your issue is resolved

IT team working on this issue to check katalon domain…

Thnx. Kindly let us know on the updates

Hi Selva, this is a known issue when using KS 8.5.2 and older versions. Please download the latest one here and you should login to KS successfully: Katalon Studio Free Download | Katalon

login with valid credentials to Katalon studio failing

Bug Report

Dave_Evers November 1, 2023, 3:12pm 2

Hi @selva.nagarajan, We need more details, please see: [TIP] How To Help Us Help You!

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login with valid credentials to Katalon studio failing

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